Ask a product question or get help with installation, activation, printing, claim entry, or electronic file preparation.
Phone:
(608) 444-6575
Email:
support@1500software.com
Address:
7 North Pinckney Street, Suite 240
Madison, WI 53711
Hours:
Monday–Friday, 7am–5pm
Write down the exact message, software version, Windows version, and steps that caused the problem. Screenshots can help, but remove patient information.
Include your name, company, product, Windows version, a clear description of the issue, and the exact error message. Do not email patient information unless a secure method has been arranged.
Yes. Contact the support team to discuss paper versus electronic filing, license options, system requirements, and installation questions.
Avoid sending patient or claim information through ordinary email. Ask support for a secure troubleshooting method when claim data is required.
The site lists support hours as Monday through Friday, 7am–5pm.