1500Software Support Center
Find setup instructions, printing help, claim guidance, troubleshooting articles, and answers to common questions.
Getting Started
- Download and install the software
- Activate your software
- Review system requirements
- Renew your license
Creating Claims
- Prepare claim information
- Create a new claim
- Enter patient and insured data
- Save and reopen a claim
Printing & Alignment
- Align a CMS-1500 form
- Run a print test
- Print on preprinted forms
- Fix scaling issues
Managing Claims
- Find a saved claim
- Edit an existing claim
- Back up your data
- Review claim history
Installation & Updates
- Install on an approved computer
- Update to the latest version
- Resolve Windows security warnings
- Recover an activation code
Learning Center
- Browse 178 articles
- Search by CMS-1500 box
- Review denial and coding topics
- Read specialty workflows
Frequently Asked Questions
The current software is intended for supported Windows computers. Review the download page and contact support for compatibility questions.
Print a test claim, confirm 100% scaling, disable fit-to-page options, and adjust horizontal or vertical offsets in small increments.
Installation rights depend on the license purchased. Contact support before moving or adding an installation.
Contact support with the purchaser name, email address, and order information so the license can be located.
The support team generally responds during published business hours, Monday through Friday, 7am–5pm.
Rejections, Denials, Corrections, and Acknowledgments
Use the troubleshooting hub to identify where a professional claim stopped and what response should guide the next step.